Personalised Wedding Mug

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This review is fromPersonalised Wedding Party Character Latte Mug.

Customer Rating:

1 out of 5

Disappointing

Date:24 October 2011

lauza1981

(read all my reviews)

Gift:Sister

Age:25-34

Gender:Female

Occasion:Wedding

Quality:

1 out of 5

Value for Money:

2 out of 5

Uniqueness:

4 out of 5

This was the second mug I purchased from yourselves, I was making a hamper for my sister for the night before her wedding. I ordered the 1st mug a few weeks ago. It was lovely and I decided I would love another exactly the same so I could show the writing on one and the picture on the other in the hamper. Unfortunately when the second mug arrived the print was wonky, faint and no where near the same quality of the first mug i received. The picture on the front of the mug was very washed out with barely any colouring. I also noticed on the bottom of the first mug there was a blue stamp, but no markings at all on the second mug. The two mugs looked so different that they looked strange together. I was very disappointed as I thought these two mugs would be the perfect center pieces of my hamper but could only use one in the end.

Sorry to complain but I think it was such a lovely product and perfect for what I wanted but unfortunately after receiving the first mug and being so happy with it I was so disappointed when the second one arrived.

Laura Armstrong

Response from GoneDigging:By Philip, Customer Services, 27 October 2011

Please accept our apologies , your second mug should have been exactly the same quality as the first mug you received. We have arranged for a replacement mug to be sent to you and highlighted the issue to our quality control department.

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