Conditions of Sale

Terms and conditions details

PLEASE READ THE FOLLOWING CONDITIONS OF SALE BEFORE PLACING AN ORDER ON THIS WEBSITE. THIS WEBSITE IS OPERATED BY SIGNATURE GIFTS LIMITED. SIGNATURE GIFTS LIMITED RESERVES THE RIGHT, AT ANY TIME, TO MODIFY THESE CONDITIONS OF SALE.

1. Orders

By confirming that you have read and agree to be bound by our Conditions of Sale, you are making an offer to purchase the Product(s), which you have specified in your shopping basket. All orders are subject to acceptance by Signature Gifts Limited. Within 1 working day of our receipt of your order, you will receive a confirmation of your order by email, along with your order reference number. This number should be retained for future reference. Any acceptance of your order by Signature Gifts Limited is subject to these conditions of sale and to the availability of stock.

Signature Gifts Limited reserves the right to withdraw any Products from the Website Shop and may, in its sole discretion, refuse to process an order for any reason at any time. Without prejudice to your statutory rights as a consumer, Signature Gifts Limited will not be liable to you or a third party by reason of Signature Gifts Limited withdrawing any Product or refusing to process any order.

2. Price and Payment

All prices are quoted in £ Sterling. Except in the case of manifest error, the prices payable for Products that you order are as set out on the Website at the time at which you place your order.

Payment may be made using a wide selection of credit and debit cards (please refer to our Payment Method section in the Help Desk). You confirm that the credit/debit card which is being used is yours. Your credit/debit card details will be transmitted via the web to a secure server. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Signature Gifts Limited reserves the right to refuse credit card payments in its reasonable discretion.

3. Description of Products

The Products depicted in the Website Shop are as seen. The reproduction of colours and styles are as accurate as photographic and image processing will allow. Signature Online Limited does not accept responsibility for slight variances in colour and style.

4. Cancellation and Returns

No Quibbles Guarantee

Our 'no quibbles' guarantee means that if, for any reason, you are unhappy with your purchase, i.e. the item you have ordered is defective, or you have simply changed your mind then, provided that it is in its original condition and not personalised, you can return it to us for prompt replacement or refund within 30 days of delivery.

Unless there has been a error on our part, or the item you purchased is defective, we cannot accept Returns on 'Personalised' items, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details.

Returns

If you want to return an item, simply email us at sales@cocooncollection.co.uk, indicating which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.

Defective Items

If you return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 30 days of delivery.

Change of Mind

Products returned to us because you have changed your mind must not be personalised and in its original condition, and must be returned within 30 days of delivery. Please note that item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.

Returned Item(s) Lost in Transit

We cannot be held responsible for packages lost in transit. As you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special Delivery.

Refunds and Replacements

For item(s) returned to us within 30 days of delivery with the appropriate Returns Authorisation Code and in accordance with these terms and conditions, a refund or replacement will be processed by Signature Gifts Limited within 14 working days of receipt of the returned items.

A refund will be made in the same form of payment that was used to make the initial purchase.

If you would like a Replacement, this will be to your original product specification (e.g. a Framed Spoof Newspaper) as detailed on your original order.

5. Delivery

Signature Gifts Limited will deliver the Products ordered by you to the address, which you give for delivery when you make your order. You may specify a delivery address which is different from your invoice address, if, for example, you would like Signature Gifts Limited to deliver the Products directly to a friend, a relative, or to your place of work.

Delivery charges may apply and are as laid out on the Delivery Details page.

Delivery will be made as soon as possible and usually within 4 days of our receipt of your order (UK Standard). For delivery lead times on specific items, please click on the "Delivery" button on the relevant product page.

If you do not receive Products ordered by you within 28 days of the date on which you ordered them, Signature Gifts Limited shall have no liability to you unless you notify Signature Gifts Limited by email at sales@cocooncollection.co.uk of the problem within 40 days of the date on which you ordered the Products.

6. Liability

Unless otherwise agreed in writing, Signature Gifts Limited's maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question ("Payment Amount"). Signature Gifts Limited shall not in any event be liable to you for:

1. any direct loss in excess of the payment amount; or
2. any loss of profits, business or anticipated savings or loss of or corruption to data or any other indirect loss or consequential loss whatsoever even if it has been advised of the possibility of such loss.

Nothing in these conditions of sale shall exclude or limit the liability of Signature Gifts Limited for death or personal injury due to its negligence or for its fraud. This does not affect your statutory rights as a consumer.

7. Data Protection

Please see our Privacy Policy for details of the information which we hold about you and the uses to which that information will be put.

8. Force Majeure

Signature Gifts Limited shall have no liability to you for any delay or failure to deliver the Products to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of Signature Gifts Limited including, but not limited to, fire, floods, acts of God, acts or regulations of any governmental or supranational authority, war, riot, strike, lock-out and industrial disputes.

9. Waiver

No waiver by us shall be construed as a waiver of any rights or remedies, or any subsequent breach of any provision of these Conditions of Sale.

10. Entire Agreement

These Conditions of Sale, together with the Terms of Use, Returns Policy, current Product prices, Delivery Details and Contact Details on this Website, set out the whole of the agreement between you and Signature Gifts Limited. Signature Gifts Limited's employees or agents are not authorised to make any representations concerning the Products unless confirmed in writing by Signature Gifts Limited. You confirm that you do not rely on, and waive any claims for breach of, any such representations, which are not so confirmed.

11. Third Party Rights

A person who is not a party to the contract governed by these Conditions of Sale has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Conditions of Sale.

12. Governing Law

These Terms and Conditions shall be exclusively governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

13. Contacting Signature Gifts Limited

You can contact Signature Gifts Limited whether to trace your order or for any other reason by writing to or emailing Signature Gifts Limited as described below. In all instances, please be ready to supply relevant information which Signature Gifts Limited will require from you in order to identify your order.

You can also contact us directly by email at sales@cocooncollection.co.uk or by telephone on 0844 669 9500.

If the telephone is on 'voicemail' please leave a message and contact number and we will get back to you within 24 hours.

If you wish to write to Signature Gifts Limited the address you should write to is:

Signature Gifts Ltd. is registered in England and Wales under no. 04615339

14. Definitions

"Conditions of Sale"

means these terms and conditions of sale;

"Product"

means any products displayed for purchase on this Website through the Website Shop;

"Returns Policy"

the policy governing the cancellation of your order and return of Products, as displayed on the Website;

"Terms of Use"

means the terms governing your use of this Website displayed on the Website;

"Website Shop"

means the on-line Signature Gifts Limited store through which the Products are purchased by you;

"Website"

means the website located at www.gonedigging.co.uk;

"working day"

means a day other than a Saturday or Sunday on which clearing banks are normally open for business in the City of London;

"you"

means a user of this Website.